coverage<\/a>.<\/p>\n <\/p>\n
The Value of Professional Service<\/h2>\n <\/p>\n
Auto repair shops have the expertise to diagnose car problems and the knowledge to identify and obtain the correct auto parts. Do-it-yourself consumers sometimes misdiagnose problems and purchase parts that fail to fix the issue or do not fit the vehicle. Even when a part is correct, it may be of questionable quality or additional parts may be needed to complete the repair properly. For some vehicle problems, upgraded aftermarket parts are available that can prevent a recurrence. Also, with the purchase of many common parts such as batteries, starters, and alternators, the customer incurs \u201ccore\u201d charges that are not refunded until the old part is returned to the store. The customer assumes the responsibility to find and purchase the correct quality parts and manage returns and refunds.<\/p>\n
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In comparison, when repair shops provide the parts, they handle all of the technical and logistical issues on behalf of their customers. The added value they provide includes the time required to identify, locate, obtain, exchange, and return parts as needed until the job is completed properly. Repair shops make sure they get the right parts and any needed related components, and they use only quality parts that will provide reliable service without premature failure. They also handle the core charges and\/or component exchanges no additional charge as a convenience to the customer.<\/p>\n
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The Value of a Warranty<\/h2>\n <\/p>\n
An auto repair made with high-quality parts may sometimes require additional professional service down the road. That\u2019s when it\u2019s nice to have someone to turn to for help. Nearly all auto parts sold today come with some type of warranty\u00a0for the original purchaser<\/i>. When consumers buy auto parts that fail, they are responsible for removing, exchanging, and reinstalling the faulty component \u2013 or paying someone else to do so.<\/p>\n
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In contrast, most parts supplied by repair facilities come with a full parts and labor warranty. A 12-month or 12,000-mile (whichever comes first) warranty is common, but some shops offer even longer coverage. For example, AAA Approved Auto Repair facilities provide AAA members with a 24-month or 24,000-mile warranty on most repairs. Also, when shops provide the parts, they handle the entire warranty repair process at no cost to the customer. This is quite valuable as many repairs can involve several hours of labor time costing hundreds of dollars. Protection against such unexpected costs is part of the added value included in repair shop part prices.<\/p>\n
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Customer-Supplied Auto Parts<\/h2>\n <\/p>\n
By now, you may have figured out why most repair shops refuse to install customer-supplied parts. From a strictly business standpoint, the markup on parts provides approximately half the profit on any given repair job and a shop cannot afford to give up that income. Also, if customer-supplied parts result in a problem, the car could tie up a service bay while someone (either the shop or customer) has to track down the proper components.<\/p>\n
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A second reason why shops prefer not to install customer-supplied parts is customer satisfaction. When a part fails, the customer is responsible for obtaining a replacement and must also pay for the labor to remove and replace the faulty part. Repair shops have found that even when they inform customers who supply their own parts of this possibility, the customers still tend to get upset when it occurs, blame the repair facility, speak poorly about the shop to others, and post negative online reviews.<\/p>\n
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The last reason is legal liability. If a part supplied by a customer fails and results in a crash, the installing shop could end up being a party to a lawsuit. When repair shops provide the parts, their suppliers share in any responsibility and will help defend the facility. If a customer purchased the part, the supplier may decline to get involved on the facility\u2019s behalf. While such situations are rare, they create significant difficulties when they occur.<\/p>\n
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Some shops address the customer-supplied parts situation by charging a higher labor rate on these jobs. This can help shops mitigate any loss of profit, although they still have to accept the other potential downsides. In the event of a part failure, the customer remains responsible for obtaining a replacement and, depending on the shop, the higher shop rate may or may not include a labor warranty on the repair.<\/p>\n
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Consumer Awareness<\/h2>\n <\/p>\n
You now have a better idea of the many factors that go into automobile repair part pricing. It\u2019s understandable that simply looking at the raw numbers could lead one to think that repair shops overcharge for parts. However, taking into account the professional expertise and valuable warranty coverage that comes with a shop-supplied part, it is easier to see how a higher initial price<\/i>\u00a0can actually be a better\u00a0value<\/i>\u00a0in the long run.<\/p>\n
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In Vista, CA Golden Wrench Automotive is your trusted auto repair specialist. Call us today at (760) 940-606<\/a>0 for all of your auto repair needs. Advice and quotes are always free!<\/p>\n","protected":false},"excerpt":{"rendered":"At Golden Wrench Automotive in Vista CA, some of our customers have asked us what the difference is between the parts we use and supply at our shop vs the parts they can purchase themselves online or at a local auto parts store. This article…<\/p>\n","protected":false},"author":3,"featured_media":901,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[32,25,155,28,84],"class_list":["post-1067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-auto-repair-shop-vista-ca","tag-auto-parts","tag-auto-repair","tag-auto-repair-in-vista","tag-vista","tag-vista-auto-repair"],"yoast_head":"\n
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